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"Mr. Smithe" decided that I could have an in-store credit to buy something else in the store.Why would I want to purchase anything from a store that has refused to return my money? I purchased a bedroom set from Walter E Smithe a few years ago and although it took MONTHS for delivery, all said and done, it's a beautiful set. When we moved into our new home we decided to go back and purchase a new sectional. It is just now 2 years old and looks like garbage. It sinks in the middle of the sofa portion, the fabric has stretched terribly and the cushions inside must be simply disintegrating because the back inserts on the couch are only now about half full. I've called them to complain, had 2 different service calls where both men agreed the sofa was not in good shape considering the time we've had it, not to mention it's nearly $6, 000 price tag!
Tate Queen Sleeper Sofa
Besides, we'd have to pay to protective coat the new ones. With more complaints, directly to "Mr Smithe"...NO resolution/nothing.GO elsewhere. We have spent a total of $4000 and still have no coach that is suitable. Their ads are cute, but I am thoroughly disgusted and dissatisfied. I'm 56 and this is the worse furniture buying experience in my lifetime...for the most money ever spent!
Chicago's Best Furniture and Expert Design
But he soon returned to the family furniture business that his father first started in 1945, and pioneered the concept of custom-order furniture in the Chicago area. Walter E. Smithe is a furniture company based in Itasca, Illinois. The company makes, sells, and repairs furniture, specializing in custom upholstery, and operates ten showrooms throughout the Chicago metropolitan area. It was founded by Walter Edward Smithe and Bill Shanahan in 1945.
Milford Long Sofa
I received this month statement and I was charged $901.11 deferred interest!? I called customer service (agent L40) who was beyond rude told me apparently supervisor said promo ended on 8/16 and nothing they can do. She said there is no record of our second delivery!?
Draper Curved Sofa - Custom Order
Smithe Signature does not compromise on quality products; we embrace them. With only the best materials - rich velvets, embroidered silks, luxurious chenille, and stunning tapestries - we apply manufacturing techniques that have been passed down from one generation to another. We have always found our customers want timeless aesthetic principals mixed with new-world chic style, and the artisans at Smithe Signature fit that bill to a "t". In the 1990s, Smithe semi-retired from work, turning over day-to-day operations of the chain to his three sons.
Carlton Leather Chesterfield Sofa
“It’s a constant toggle between work and family talk,” notes Colleen, but at the end of the day they’re focused on creating a furniture company that helps clients truly curate a home. My family and friends will NEVER EVER buy anything from this store again . I cant 'believed how low quality of furniture and service they provide. Walter E. Smithe specializes in beautiful furniture and beautifully designed rooms, created custom for each client.
I placed an order with Walter E. Smithe for an oversized couch, chair and ottoman for the living room of a new condo I was purchasing. This call and several other phone calls I placed were not returned so I finally went back to the store. The salesperson and the manager told me they would not modify the order or give me a refund because they have a "72 hour change policy" -- even though I did notify them within this time frame. Household refused to help and no one at Walter E. Smith wanted to listen.
She balances her time between our Oak Brook showroom and the home office where she partners with our Merchandising team to scout industry trends and influence how those are represented across Smithe’s product offering. Some collections take customization to the next level, letting you design down to the exact width, depth, height, arm and leg style, and more. In recent years, Smithe enjoyed his time with extended family. He entertained the youngest generation of the family playing banjo and singing folk songs such as "The Rock Island Line," and telling stories of Tiny Tim and the Magic Gumball Machine, his obit said. He pioneered the concept of customer-order furniture in the Chicago area.
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The complaint person Doris tells us WE ordered the wrong cushions ("plush" instead of extra firm) even though our designer agreed with us that extra firm was ordered. Originally offered nothing, but with our on-going complaints, offered replacement with NO guarantee. It's their merchandise, why can't they guarantee it?
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We have earned a reputation for quality furniture and exceptional service. Gaining critical work experience, outside of Smithe, enabled us to develop our own perspective and to gain experience in process and management. There was never a predetermined path for any of us to return to Smithe; however, as relevant opportunities presented themselves, we each returned. They are robbers and it's planned to be that way.
I have never been treated this poorly by any merchant ever. My advice would be DO NOT SHOP AT WALTER E. SMITHE FURNITURE. Fields and other furniture retailers are much more reliable. At that time we were looking to furnish our entire house with W&S. We went through a hustle of getting our second sofa delivered.
Was told parts were in again and the guy came out on August 7 and now said that they sent the wrong part. I emailed them same day and told them the situation and have not heard from them since. Along with all of this, they have sent me 2 notices that I owe money on this chair.
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